Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

How do We refund? 

. We don't refund shipping costs.

. If the product arrived at your door with an issue (broken or damaged) you will be able to exchange it for the same product (please see Exchange section) or ask for a full refund. 

Please notice that due to the nature of our products we cannot exchange, replace, or refund items that have been used or personalized in any way. Items received that are not in factory mint condition will be sent back at the customer's expense. If a tag was included with the product, do not remove this. We cannot accept returns if the tag is missing

For a full refund please send the product as follows: 

. Unused and in the same condition that you received it.

. In the original packaging.

. If a tag was included with the product, do not remove this.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@portoboutique.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@portoboutique.com

Shipping (U.S)

To submit a return, simply email hello@portoboutique.com with your order number and the details of your request.  Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major holidays and weekends.

To return your product, you should mail your product to 8215 FM 1488, Ste 4, Magnolia, TX 77354

We will create a PRE-PAID shipping label and send it to you by email. With this, you can send us the product with the required conditions stated above. Unfortunately, due to the nature of our products, we cannot exchange, replace, or refund items that have been used or personalized in any way. Items received that are not in factory mint condition will be sent back at the customer's expense.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

We may change this policy at any time with or without notice. Please check back regularly for any updates.